Almost 5 years managing our client’s global business continuity management program under an outsourced service agreement, prior to their recruitment of a full-time program manager. Scope included all aspects of program governance, crisis management and business recovery, with oversight of the disaster recovery, and emergency response programs. The engagement included the development of policies and procedures, position statements, operational plans, online training, facilitation of a multi-year crisis management and business continuity exercise schedule in the Americas, Europe, and Asia, implementation and administration of business continuity and emergency response-related systems, presentations to Steering, Governance, and Audit Committees. Achieved ISO 22301 business continuity certification for client’s Brazil operations as part of an integrated management system.
This client indicated RCC exemplified the following qualities: Great Results | Expert | High Integrity