Projects

Projects

Our consultants have executed an array of emergency preparedness, response, business continuity, crisis and incident management projects for companies including not-for-profit organizations, startups, SMBs, Fortune 100 corporations and global enterprises. We have developed and delivered international pandemic plans, devised training programs and conducted groundbreaking simulation exercises. Clients are so satisfied with our work that most retain us to adjust the programs to the needs of their growing businesses and the ever-shifting landscape of threats to their organizations.

Here is a sampling of current and past projects. For more details on any specific engagement, please contact us at info@raymondcoxconsulting.com.

California Healthcare Provider

California Healthcare Provider

Engaged to build the client’s business continuity management program from the ground up, the scope of the engagement includes all aspects of program governance, risk assessment, incident management, and business continuity, with a formal review of existing IT disaster recovery, and emergency response programs.

Food Technology Company

Food Technology Company

Client has embarked on the development of a business continuity management program, and has sought our help with the initial focus on (1) the development of life safety procedures to help protect company employees and the facility in which the company operates from incident-related threats; and (2) the execution of a Business Impact Analysis, to ultimately drive a response and recovery effort following an incident.

Global Data Center Operator

Global Data Center Operator

Almost 5 years managing our client’s global business continuity management program under an outsourced service agreement, prior to their recruitment of a full-time program manager. Scope included all aspects of program governance, crisis management and business recovery, with oversight of the disaster recovery, and emergency response programs. The engagement included the development of policies and procedures, position statements, operational plans, online training, facilitation of a multi-year crisis management and business continuity exercise schedule in the Americas, Europe, and Asia, implementation and administration of business continuity and emergency response-related systems, presentations to Steering, Governance, and Audit Committees. Achieved ISO 22301 business continuity certification for client’s Brazil operations as part of an integrated management system.

Global Technology Payments Systems

Global Technology Payments Systems

With the long term goal of having a “best in class” global business continuity management program, our client engaged us to assess their program against ISO 22301, and to deliver a roadmap that would seek to close gaps. Subsequently engaged to develop the corporate program governance document, we have since undertaken a series of engagements ranging from development of emergency response plans, to facilitating an incident debrief, to development of client’s European division’s business continuity management system, which resulted in a successful audit by client’s customer.

US National Property Management Company

US National Property Management Company

Following recent active shooter training, client was concerned their emergency response program did not reflect current response recommendations. We updated existing documentation to align with the Department of Homeland Security’s latest active shooter, and workplace violence guidelines.

National Grocer

National Grocer

Work for this client spans multiple years, and many discreet engagements. Examples include, development and facilitation of multiple crisis management team exercises, to ensure corporate and/or regional team members are trained; we act as emergency notification system administrators, regularly conducting training and exercises for client’s own internal administrators, on an ever expanding toolkit of training and testing materials developed by us; we planned and coordinated a strong marketing campaign for a week-long series of events, at two key locations to better prepare staff in the event of a disaster.

Berry Growers Association

Berry Growers Association

Our client had been concerned for some time about its South American distribution center operations. We worked with the Operations team to develop an actionable plan to address business continuity for the site.

National Service Provider to Drug and Device Manufacturers

National Service Provider to Drug and Device Manufacturers

More and more customers had been seeking evidence of our client’s business continuity program. We were engaged to develop the program from the ground up. We facilitated a series of workshops to formulate the program’s governance document, establish the incident management team and plan, ascertain risks, perform a business impact analysis, determine recovery strategies, and create business continuity plans. We trained and exercised both the incident management team members and department business continuity team leaders separately, then jointly, and created formal after action reports following each exercise. A position statement was also created to articulate the scope of the program to our client’s customers.