Posts by admin@raymondcoxconsulting.com

International Law Firm

by on Mar 14, 2020 in Projects

International Law Firm

Initially engaged to develop and facilitate two tabletop exercises, client requested we expand the scope of work to include training the crisis management team members beforehand, to familiarize everyone with their roles, responsibilities and processes of the business continuity program. Additionally, we are providing ongoing guidance and support on Covid-19 response activities on a consultation basis, including delivery of staff training on related topics such as office policies, procedures and protocols, personal preparedness, quarantine, isolation.

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Aging Institution and Healthcare Services

by on Mar 14, 2020 in Projects

Aging Institution and Healthcare Services

Client sought our help to implement emergency response plans for all its locations, and a process for incident management. We delivered on our goal of ensuring all emergency response plans adhere to industry good practices, and regulatory requirements. The plans now link and align all programs and offices, thereby ensuring consistency and standardization across the program and sites. Further, we revamped the incident management team composition, and developed and provided training on the Incident Management Plan to assist leadership when responding to incidents.

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Multinational Healthcare Company

by on Jun 18, 2019 in Projects

Multinational Healthcare Company

Developing the business continuity management program from the ground up for one of our client’s US sites, to adhere to client’s global standards, and align with the requirements of ISO 22301. This engagement includes all aspects of the program from business impact analysis, to business continuity plans, risk assessments, training and exercises, where none currently exists. The global head of business continuity for the company was onsite to observe a one-day tabletop exercise assessment. That with the corresponding after-action report, yielded one of the highest scores ever awarded. On-going training and tabletop exercises are currently in development for the same site, and another site.

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Global Manufacturer and Marketer of Consumer Products

by on Jun 18, 2019 in Projects

Global Manufacturer and Marketer of Consumer Products

Engaged to develop and facilitate the annual Crisis Management Team exercise in 2019. Initial response was practiced out of the alternate site, and then transferred to headquarters for ongoing recovery and support. Goals included validating and using new plan documentation, use of online tools/forms, accounting for people, and practicing information sharing among and between teams. Client advised facilitation was excellent and the scenario was extremely interesting.

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Private Foundation

by on Apr 18, 2019 in Projects

Private Foundation

Designed, prepared for, and facilitated the annual Incident Management Team tabletop exercise. The goal was to help management ensure there is a viable incident management capability in place in response to an event, large or small. Client was very satisfied with the outcome and takeaways.

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Enterprise Software Company

by on Apr 18, 2019 in Projects

Enterprise Software Company

As part of a series of business continuity-related lunch and learns, we kicked off the first topic on emergency response planning. We provided a brief overview of a business continuity management system, followed by a discussion of emergency response program trends and best practices, and presented suggestions for improving their program, based on our analysis of sites worldwide. Client is utilizing our recommendations to develop the framework for a globally consistent program.

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